FAQs
How can I contact you?
You can reach our customer service team via email at orabiltd@gmail.com. We are here to assist you with any inquiries or concerns you may have.
Where are your products shipped from?
Our products are sourced from various suppliers and are shipped from multiple locations to ensure timely delivery. The specific shipping origin may vary based on the product and supplier.
Can I get a refund on my product?
Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you may return the item within 30 days of the original purchase date, provided it is unused and in its original packaging. Refunds will be processed to the original payment method within 5 business days after we receive the returned item.
What is your return policy?
To initiate a return, please contact our customer service team at orabiltd@gmail.com. You will need to provide your order number and a brief explanation of the reason for the return. Please note that customers are responsible for return shipping costs unless the item is defective or damaged.
How long does shipping take?
Shipping times vary based on the shipping method selected at checkout. Standard shipping typically takes 4 business days, while expedited shipping may take up to 8 business days. You will receive a tracking number once your order has been shipped.